How surface water is managed in Wales will change from 7th January 2019. There’s new Welsh Government legislation in place: Schedule 3 of the Flood and Water Management Act 2010, relating to the consideration and use of Sustainable Urban Drainage systems(SuDs) for all new developments.
Before finding out about how to get a new supply for your property, just check you're in the right place. Use the link below to see if you're a Hafren Dyfrdwy Customer.
These standards form part of the government initiative to publish levels of service for all utility providers. They cover the performance of water companies, dealing with a broad range of activities which are essential for housing development.
Water companies publish these standards to demonstrate their commitment to providing transparency about performance and to help drive improvements in levels of service. Performance is published quarterly. See how we're performing against these standards.
If you're already familiar with our processes for new connections and you know what type of new connection you require, simply download the application forms you need. We also have a number of guidance documents which you may want to read before applying or use as a reference throughout the process.
Ensure you meet the legal regulations which are required when connecting, using and maintaining pipes and water fittings inside homes and businesses.