Building and Developing

New house

Water connection

Unless you have a natural spring or are planning on having a borehole on your land, the most common way to get a water supply is to connect a service pipe from the water main to your property.  

In most built up areas there's a water main in the road or footpath nearby which we can connect your property to. In more rural areas this may be further away and require a longer service pipe to be laid. For a new property to have its own water account it must have its own supply, this is usually needed when the property is sold.


These are the high level process steps for a new connection to an existing water main

Step 1

Things you need to know before you apply.

Step 2

You apply and submit any relevant documentation.

Step 3

We issue you a quote.

Step 4

You lay services and pay.

Step 5

We inspect & connect.

Step 6

We set up an account & issue bill.

Find out more on how to get connected to an existing water main

Find out more on how to get connected to existing water mains by reading our detailed step-by step process and things you need to know before you apply, by selecting 'read more'.

Sewer connection

There are several ways of getting rid of the sewage from your property. You may choose to connect to the public sewer and let us deal with it for you.

In most built up areas there are public sewers nearby which you can connect to. In more rural areas this may be further away so you may want to consider other options such as septic tanks & soakaways. Any new connection to a public sewer will need our approval, it is illegal to connect to a sewer without our consent. Even if you are re-using an existing sewer connection we need to approve the connection and any changes to existing flows.

You may need to apply for an adoption agreement before applying to connect to the sewer. If you are still unsure, further guidance on sewer connection is available on our website.


Building more than one house?

If you're building several new houses on a site that is having a new road/access into the site you may choose to install a new water main into the site and/or construct new main sewers to the site.

If this is the case to and for more information on this process, see our new site developments page.