Help and Contact

Accessibility

Using this site

Screen readers

Please be aware that on forms such as the direct debit instruction, there can be explanatory information between fields.  This may not be read aloud if your speech browser remains in forms mode.

Adjusting the text size

If the text on the site is too small for comfortable reading, you can make it bigger on Internet Explorer by selecting Text Size from the View menu.

Our accessibility statement

We work hard to ensure that our services are available to all - irrespective of any disability.  This applies to our website too.  Our new site has been built following expert advice.  We also welcome feedback (both positive and negative) from our customers, and are committed to maintaining a high level of accessibility.

Access online registration form

Register for access services online by completing our access services registration form.

Contact us

If you have problems accessing information or services on this website visit our help and contact section  or send us an email.

Phone (expands content) (collapses content)

Emergencies (24hrs)

0800 085 8033

Billing Enquiries

0330 678 0679

Business Customers

0330 678 0646

Email (expands content) (collapses content)

Feel free to email us with any enquiries

Contact us
Languages (expands content) (collapses content)

Get help in your preferred language

Other languages