Help and Contact

Our use of cookies
What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can disable them in your browser, though doing so may affect the functionality of our website.

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

How do we use cookies?

We may collect technical data about the type of Internet browser and computer operating system that you use, and also which pages you visit and interact with. This information does not identify you as an individual and is used only for tracking site use so that we can improve our experience on the site. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet
browser settings. "Cookies" can be removed from your computer.  

The following cookies are used on the hdcymru.co.uk website after an authenticated login:

Name      Domain    Usage      Example     
_ga .hdcymru.co.uk Used by Google Universal Analytics GA1.3.2128195409.1524848312
_gid .hdcymru.co.uk
Used by Google Universal Analytics GA1.3.186975767.1526026313
s_cc .hdcymru.co.uk
Used by Adobe Site Catalyst cookie True
s_getNewRepeat    .hdcymru.co.uk
Used by Adobe Site Catalyst cookie 1526026313329-Repeat
s_ppn .hdcymru.co.uk
Used by Adobe Site Catalyst cookie overview%3Aabout%20us%3Ahd%20cymru 
S_sq .hdcymru.co.uk Used by Adobe Site Catalyst cookie %5B%5BB%5D%5D
AMCVS_2514401053DB27B70A490D4C%40AdobeOrg .hdcymru.co.uk
Adobe Experience Cloud uses a cookie to store a visitor ID that is used across Experience Cloud Solutions 1
AMCV_2514401053DB27B70A490D4C%40AdobeOrg .hdcymru.co.uk
Adobe Experience Cloud uses a cookie to store a visitor ID that is used across Experience Cloud Solutions 14061…
LPSID-23296555     
.hdcymru.co.uk
Current active (or last) monitoring session. The 23296555 is STW’s site id srjT8pS8QJ-L7BbcknSxrg
LPVID .hdcymru.co.uk Visitor ID as identified in LiveEngage JhOTVmMjE2OGJkMzU1NmY1
JSESSIONID .hdcymru.co.uk Used to manage the users unique session 0000efIsZSaRZZitHEDMwbvVDxY:-1
AWSELB .hdcymru.co.uk Used to manage session stickiness in the infrastructure 6DC3292308F….
_sdsat_logged_in_status www.hdcymru.co.uk
Used for Adobe Analytics   AUTHENTICATED
AWSALB www.hdcymru.co.uk
Used for ensuring sticky sessions on the AWS ALB. =XoN/kS…
stw_cookie_acceptance www.stwater.co.uk Used by AEM to know when to display the “Accept cookies” banner True
STW-X-Session-Authenticated www.stwater.co.uk Used by WSS True
Recite.Persist www.hdcymru.co.uk Used to manage website translation True
Recite_Session api.reciteme.com Used to manage website translation 1l8d6up5u7ifdeq45jmpd6cqm0
1P_JAR .google.com Used by Google, based on recent searches and interactions, to customise ads on Google websites 2018-5-11-8
CONSENT .google.com Used by Google, based on recent searches and interactions, to customise ads on Google websites WP.26cea9
NID .google.com Used by Google - contains a unique ID Google uses to remember your preferences   129=…
IDE .doubleclick.net Used by Google (DoubleClick) to improve site advertising   AHWqT…
LPSessionID lo.v.liveperson.net Current active (or last) monitoring session srjT8pS8QJ-L7BbcknSxrg
Will my visit to the website be affected if I turn cookies off in my browser?

For general browsing of our website,you will see little difference. If you are using the site to pay bills however, you will have issues whilst logged in, throughout the payment process.

Third party cookies

Throughout our website we have integrated social media share buttons from third party websites such as Facebook and Twitter. Pages with this embedded content may present cookies from these websites over which Hafren Dyfrdwy has no control. You should check the relevant third party website for more information about how these cookies are controlled. We do not pass any data collected onto third parties.

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0800 085 8033

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0330 678 0679

Business Customers

0330 678 0646

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