Help and Contact

Contact us

We're here to help with any queries you may have. We've got lots of ways for you to contact us. Choose your preferred option below.

Message us on WhatsApp

Need help? Message us on WhatsApp

Report a problem

Tell us about a problem with your water supply or waste services.

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Message us on Facebook

Send us a message on Facebook and one of our team will be happy to help

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Priority services

Some people have medical conditions or other circumstances, which means a disruption to their water supply can cause huge problems for them. Our Priority Services helps us to help these customers when they need it most. Click here to find out more and apply

Prefer to call us?

Supply issues - 0800 085 8033 (24/7)
Billing queries - 0330 678 0679
Monday to Friday: 8am to 8pm
Saturday: 9am to 3pm
Most Bank Holidays: 9am to 5pm. We're closed on Christmas Day, Boxing Day and New Year's Day
Emergencies - 0800 085 8033 (24/7)

Business customers - 0330 678 0646 (Mon -Fri 8am - 6pm)

Callbacks

If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back. If you do, we'll ring you from the phone number 02477 716588.

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Help and Contact

Contact us

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