Help and Contact

Contact us

We're here to help with any queries you may have. We've got lots of ways for you to contact us. Choose your preferred option below.

Prefer to call us?

Supply issues - 0800 085 8033 (24/7)
Billing queries - 0330 678 0679
 Monday to Friday: 8am to 8pm
Saturday: 9am to 3pm
Most Bank Holidays: 9am to 5pm. We're closed on Christmas Day, Boxing Day and New Year's Day
Emergencies - 0800 085 8033 (24/7)

Business customers - 0330 678 0646 (Mon -Fri 8:30am - 5pm)


If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back. If you do, we'll ring you from the phone number 02477 716588.