Help and Contact
We're here to help with any queries you may have. We've got lots of ways for you to contact us. Choose your preferred option below.
Prefer to call or email?
Supply issues - 0800 085 8033 (24/7)
Billing queries - 0330 678 0679
Monday to Friday: 8am to 9pm
Saturdays and most Bank Holidays: 8.30am to 5.30pm. We're closed on Christmas Day, Boxing Day and New Year's Day
We’re open from 8am to 6pm on Christmas Eve and New Year's Eve
Emergencies - 0800 085 8033 (24/7)
Business customers - 0330 678 0646 (Mon -Fri 8am - 6pm)