Help and Contact

Contact us

We're here to help with any queries you may have. We've got lots of ways for you to contact us. Choose your preferred option below.

Live chat

Need help now? Chat to one of our team who are online and ready to help

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FAQS

View our frequently asked questions

Priority services

Some people have medical conditions or other circumstances, which means a disruption to their water supply can cause huge problems for them. Our Priority Services helps us to help these customers when they need it most. Click here to find out more and apply

Prefer to call us?

Supply issues - 0800 085 8033 (24/7)
Billing queries - 0330 678 0679
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Most Bank Holidays: 8.30am to 5.30pm. We're closed on Christmas Day, Boxing Day and New Year's Day
Emergencies - 0800 085 8033 (24/7)

Business customers - 0330 678 0646 (Mon -Fri 8am - 6pm)

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Help and Contact

Contact us

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