Help and Contact
Contact us
Select the topic you would like to contact us about.
Bills and payments
You can register to manage your account online if you aren't already signed up. All you need is your Hafren Dyfrdwy account number.
Connect with our team
Get in touch with our team through messaging.
Other ways to get in touch
Bills and payments telephone
0330 678 0679
Monday to Friday: 8am to 8pm; Saturday: 9am to 3pm; Most Bank Holidays: 9am to 5pm.
Email our team at customercare@hdcymru.co.uk
Business customers
0330 678 0646
Monday to Friday: 8am - 6pm
Writing to us
Hafren Dyfrdwy, PO Box 507, Darlington, DL1 9XF
Or you can send us your feedback online
Numbers we use when we call you back
If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back.
If you do, we'll ring you from the phone number 02477 716588.
Extra help and support
Complaints
We never like to hear that we’ve let a customer down and always want you to get in touch to let us know what’s happened.
There are four steps in our complaints process, and we’ll try our hardest to sort your problem when you first make contact.
If you’d like to make a complaint, please read and follow our complaints process.
Water services
You can tell us about problems with your water supply, and check if your issue has already been reported.
Connect with our team
Get in touch with our team through messaging.
Other ways to get in touch
Water services telephone
0800 085 8033
Emergencies and supply issues. Available 24 hours a day, 7 days a week
Writing to us
Hafren Dyfrdwy, PO Box 507, Darlington, DL1 9XF
Or you can send us your feedback online
Numbers we use when we call you back
If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back.
If you do, we'll ring you from the phone number 02477 716588.
Extra help and support
Complaints
We never like to hear that we’ve let a customer down and always want you to get in touch to let us know what’s happened.
There are four steps in our complaints process, and we’ll try our hardest to sort your problem when you first make contact.
If you’d like to make a complaint, please read and follow our complaints process.
Waste services
You can tell us about problems with your water supply, and check if your issue has already been reported.
Connect with our team
Get in touch with our team through messaging.
Other ways to get in touch
Waste services telephone
0800 085 8033
Emergencies and supply issues. Available 24 hours a day, 7 days a week
Writing to us
Hafren Dyfrdwy, PO Box 507, Darlington, DL1 9XF
Or you can send us your feedback online
Numbers we use when we call you back
If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back.
If you do, we'll ring you from the phone number 02477 716588.
Extra help and support
Complaints
We never like to hear that we’ve let a customer down and always want you to get in touch to let us know what’s happened.
There are four steps in our complaints process, and we’ll try our hardest to sort your problem when you first make contact.
If you’d like to make a complaint, please read and follow our complaints process.
Water meters
Apply for a meter, provide us with a meter reading or manage your appointment with us.
Connect with our team
Get in touch with our team through messaging.
Other ways to get in touch
Water meter telephone
0330 678 0679
Monday to Friday: 8am to 8pm; Saturday: 9am to 3pm; Most Bank Holidays: 9am to 5pm.
Business customers
0330 678 0646
Monday to Friday: 8am - 6pm
Writing to us
Hafren Dyfrdwy, PO Box 507, Darlington, DL1 9XF
Or you can send us your feedback online
Numbers we use when we call you back
If you've tried to call us and you're waiting in a queue, you might choose to arrange for us to call you back.
If you do, we'll ring you from the phone number 02477 716588.
Extra help and support
Complaints
We never like to hear that we’ve let a customer down and always want you to get in touch to let us know what’s happened.
There are four steps in our complaints process, and we’ll try our hardest to sort your problem when you first make contact.
If you’d like to make a complaint, please read and follow our complaints process.