If you want to talk to us in another language
If you or somebody you know would be more comfortable communicating with us in another language, we have translation services that can help.
You can speak to us on the phone, through a translator, in the following languages:
You can contact our customer care team if you'd like to request translation services.
Translate our website
As increasing numbers of you choose to use our website and digital communication channels, we want to make sure our website is accessible for all.
Our website uses a piece of software called Recite Me, which can translate our English language pages into other languages.
If you're using a desktop computer to laptop, you can switch Recite Me on by clicking the ‘Accessibility options' button in the top right corner of the page, and selecting 'Change language'.
Alternative bill formats
We can send your bill in alternative formats including paperless, large print, Braille and audio. Join the Priority Services Register and we'll make sure we provide you with a bill that suits your needs.