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Help when you need it

We all need a bit of extra help from time to time, and there are lots of ways we can support you and your household.

Help with understanding your bill and correspondence

Whether you're unsure about something on your water bill, or you have English as a second language and would like to communicate with us in your primary language, there are ways we can help you.

A bill from Severn Trent on a kitchen table

Understanding your bill

We’ve put together a guide to help you if there’s anything that’s unclear on your bill.
Guide to understanding your bill All you need to know about what the information on our bills means
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Translation services

We can speak to you on the phone in languages other than English with the help of a translation service.
Speak to us in your preferred language Use our translation services
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Alternative bill formats

If you are dyslexic, visually impaired or have hearing loss, we can send your bill in a more accessible format.
Get your bill in a different format We can provide bills in accessible formats
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Help with paying your bill

We know that sometimes it’s difficult to pay your bills. If you ever need a helping hand, we’ve got several financial assistance schemes.

Understanding your bill

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Help with a medical condition or disability

If you or somebody in your household has a medical condition or disability that requires high or constant water use, the Priority Services Register could help.

Help with a medical condition

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Save water

Discover how you can save water, energy and money with a few simple changes around the home.

Save water at home