Help with understanding your bill

We want to  make sure your bill is easy to understand so you know exactly what you are paying for. Here you can find out more about your bill and all the ways we can help you pay.

 

Select your bill type

There are three types of water bills and we call them ‘metered’, ‘unmetered’ and ‘assessed’. Select the way your home is billed from the following options:

Understanding your charges

Your bill may have charges specific to the services you receive from us.

Payment help and information

More help and advice about your paying your bills.

Translated and accessible bills

If Welsh or English isn't your first language or you require your bill in a different format, please let us know.

Priority Services

If you're over 65, have a medical condition, disability, or temporary change of circumstances that mean you need extra help, we can help you and your household.