Our region
Formed in 2018, Hafren Dyfrdwy — which means Severn Dee — serves customers in northeast and mid-Wales.
We serve 87,000 water and 22,000 waste customers in Powys, Wrexham, and parts of Flintshire, Denbighshire and Montgomeryshire.
We look after 2,650km of water pipes and 500km of sewers, and own and operate 100 water pumping stations and 88 sewage pumping stations, together with five water treatment works and 50 sewage treatment works.
We relentlessly focus on performance and are committed to improving service levels for our customers, improving the natural environment, and helping those who need it most.
Wonderful on tap
We think water’s wonderful. It plays a critical role in all our lives. It’s the shower that wakes us up, the hot bath that relaxes us before bed. We cook with it… grow gardens with it… have fun with it. Oh yes, and it keeps us alive!
Our communities
Whether it’s supporting local businesses, offering a great day out at our reservoir sites or investing in the young people in our region, we've an important role to play.
Our environment
How we’re dealing with the risks posed by climate change, pressure on water supplies, switching to greener energy and improving biodiversity.
Our Social Purpose
At Hafren Dyfrdwy, we believe that being a socially purposeful company is a core principle.
We are a company guided by a clear public service ethos that also draws on the benefits of private sector investment to improve services.
We seek to give our customers the best of both worlds.
Our Strategic Direction
Our Strategic Direction Statement sets out the key trends, challenges and opportunities facing us over the next 30 years.
We also set out our future priorities and how we will look to respond, so that we can be a leading, community focused company.
Our aim is to make a meaningful and positive environmental and social difference, to our local region and Wales.
Our responsibility and plans
Read our most recent news releases and our plans for the future.