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Manage your account online

Manage your bills and payments online, whenever you want. Register for an account today

How can we help you

Refill

We’ve teamed up with the Welsh Government and charity City to Sea to bring the Refill scheme to shops, restaurants, cafes and more across our region. You’ll be able to Refill your water bottle for free at outlets who are signed up.

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What to do if you notice a difference in your water

We work hard every day to make sure you can enjoy refreshing water. However, on occasions there may be some slight changes to your water.

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Need extra support?

We're here to help whether its financial support with your bill or managing your account.

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Great Days Out

There's plenty to do for everyone at our visitor sites. Come and play, relax or simply spend quality time with family and friends.

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  1. How do I change my password?
  2. Will I get a discount for paying by Direct Debit?
  3. Can I change back to unmeasured charges?
  4. Are bank details stored on the website?
  5. Are there any cheaper tariffs available for customers who manage their account online?
  6. What is a Watercard and how can I get one?
  7. What protection do I have under the Direct Debit guarantee?
  8. Alternative bill formats
  9. Am I a Hafren Dyfrdwy customer?
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are there any discounts for people who use high volumes of water?
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