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Be a water saving hero

We all use water in different ways – especially when the weather warms up – but saving water doesn’t have to be difficult.

 

How can we help you

Refill

We’ve teamed up with the Welsh Government and charity City to Sea to bring the Refill scheme to shops, restaurants, cafes and more across our region. You’ll be able to Refill your water bottle for free at outlets who are signed up.

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What to do if you notice a difference in your water

We work hard every day to make sure you can enjoy refreshing water. However, on occasions there may be some slight changes to your water.

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Need extra support?

We're here to help whether its financial support with your bill or managing your account.

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Great Days Out

There's plenty to do for everyone at our visitor sites. Come and play, relax or simply spend quality time with family and friends.

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Latest news

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  1. Are there any cheaper tariffs available for customers who manage their account online?
  2. What is a Watercard and how can I get one?
  3. Alternative bill formats
  4. Can I change my username?
  5. My partner/family member has passed away. What do I need to do?
  6. Am I a Hafren Dyfrdwy customer?
  7. Am I at risk of Legionnaire's disease?
  8. Am I entitled to a payment for my water going off?
  9. Are bank details stored on the website?
  10. Are there any cheaper tariffs available for customers who manage their account online?
  11. Are there any discounts for people who use high volumes of water?
  12. Are there regulatory standards?
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