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Manage your account online

Manage your bills and payments online, whenever you want. Register for an account today

How can we help you

Refill

We’ve teamed up with the Welsh Government and charity City to Sea to bring the Refill scheme to shops, restaurants, cafes and more across our region. You’ll be able to Refill your water bottle for free at outlets who are signed up.

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What to do if you notice a difference in your water

We work hard every day to make sure you can enjoy refreshing water. However, on occasions there may be some slight changes to your water.

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Need extra support?

We're here to help whether its financial support with your bill or managing your account.

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Great Days Out

There's plenty to do for everyone at our visitor sites. Come and play, relax or simply spend quality time with family and friends.

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Latest news

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  1. How often will you read my water meter?
  2. Will I get a discount for paying by Direct Debit?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. Can you remove my water meter?
  5. Are there any cheaper tariffs available for customers who manage their account online?
  6. Can I change my username?
  7. Can I have my bills in Microsoft Excel format for accounting purposes?
  8. I have received a high bill - could my meter be faulty?
  9. My partner/family member has passed away. What do I need to do?
  10. What is a Watercard and how can I get one?
  11. Alternative bill formats
  12. Am I a Hafren Dyfrdwy customer?
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