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Welcome to Hafren Dyfrdwy

Manage your account online

Manage your bills and payments online, whenever you want. Register for an account today

How can we help you

Refill

We’ve teamed up with the Welsh Government and charity City to Sea to bring the Refill scheme to shops, restaurants, cafes and more across our region. You’ll be able to Refill your water bottle for free at outlets who are signed up.

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What to do if you notice a difference in your water

We work hard every day to make sure you can enjoy refreshing water. However, on occasions there may be some slight changes to your water.

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Need extra support?

We're here to help whether its financial support with your bill or managing your account.

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Great Days Out

There's plenty to do for everyone at our visitor sites. Come and play, relax or simply spend quality time with family and friends.

See locations

Latest news

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22,000 Christmas Dinners
20 Dec 2019

Hafren Dyfrdwy kicks off the festive season in style by going on tour!
11 Dec 2019

Hafren Dyfrdwy improves service levels while keeping customer bills the lowest in Wales
21 Nov 2019

‘Ice Pigging’ Removes Over 2 Tonnes of Sediment From Wrexham Pipes
22 Oct 2019

Hafren Dyfrdwy to begin ‘Ice Pigging’ in Wrexham
30 Aug 2019

We're asking for customer views on a new plan for drought management
06 Aug 2019

Enjoy National Fish & Chips Day without blocking up your pipes!
07 Jun 2019

We're calling on retailers to follow Holland & Barrett’s wet wipes ban
13 May 2019

Hafren Dyfrdwy joins industry in supporting new Public Interest Commitment
25 Apr 2019

Be egg-ceptionally kind to the sewers this Easter
18 Apr 2019

70% of burst pipes during the freezing weather were private pipes, so make sure you know how to protect them
20 Feb 2019

Reminder for Landlords
14 Feb 2019

Love your butt this valentine’s day
13 Feb 2019

Hafren Dyfrdwy is going on tour to talk to customers about bills
08 Feb 2019

Lowest bills in Wales for Hafren Dyfrdwy customers
01 Feb 2019

New water company, Hafren Dyfrdwy, is on tour in Wrexham this week
22 Jan 2019

Major new development in the fight against fatbergs
11 Jan 2019

With colder weather coming, Hafren Dyfrdwy urges customers to make a New Year’s resolution to lag their pipes
31 Dec 2019

Don’t gift your neighbours a sewer blockage this Christmas
19 Dec 2018

Christmas is business as usual for Hafren Dyfrdwy
19 Dec 2018

Hafren Dyfrdwy pump upgrade project improves service for customers
04 Dec 2018

Wrexham businesses sign up to Refill campaign
23 Nov 2018

Hafren Dyfrdwy and City to Sea to launch Welsh Refill Scheme in Wrexham
07 Nov 2018

North Wales AMs meet with Hafren Dyfrdwy team to talk plans and apprentices
24 Oct 2018

Montgomeryshire AM meets Hafren Dyfrdwy team to talk plans and apprentices
17 Oct 2018

Hafren Dyfrdwy to begin work in Aberhosan as part of £4.5m project in Powys
10 Sep 2018

Hafren Dyfrdwy details plans to help most vulnerable customers, improve service and environment, and continues to offer lowest average water bills in Wales
03 Sep 2018

Hafren Dyfrdwy asks its customers to be water wise as heatwave continues
26 Jul 2018

New company launched for former customers of Dee Valley and Severn Trent in Wales
01 Jul 2018

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. Can you send a copy bill by email?
  4. What is a Watercard and how can I get one?
  5. Getting your bill in a different format
  6. I have received a reminder but I have already paid my bill? Why is this?
  7. Can I change my username?
  8. How do I change my password?
  9. I have a low income but my water usage is high. Can you help?
  10. Am I a Hafren Dyfrdwy customer?
  11. Am I at risk of Legionnaire's disease?
  12. Am I entitled to a payment for my water going off?
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