How can we help you
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- Support for customers with additional needs
- Am I eligible to get money off my bill?
- What is a Watercard and how can I get one?
- Can I change back to unmeasured charges?
- Getting your bill in a different format
- My partner/family member has passed away. What do I need to do?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
- Are there any discounts for people who use high volumes of water?