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- Will I get a discount for paying by Direct Debit?
- Can you send a copy bill by email?
- Can I choose how you refund my credit?
- My account is in credit - how do I claim my refund?
- How do I add further accounts to my existing online profile?
- What is a Watercard and how can I get one?
- Alternative bill formats
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?