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Manage your account online

Manage your bills and payments online, whenever you want. Register for an account today

How can we help you

Refill

We’ve teamed up with the Welsh Government and charity City to Sea to bring the Refill scheme to shops, restaurants, cafes and more across our region. You’ll be able to Refill your water bottle for free at outlets who are signed up.

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What to do if you notice a difference in your water

We work hard every day to make sure you can enjoy refreshing water. However, on occasions there may be some slight changes to your water.

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Need extra support?

We're here to help whether its financial support with your bill or managing your account.

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Great Days Out

There's plenty to do for everyone at our visitor sites. Come and play, relax or simply spend quality time with family and friends.

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Latest news

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  1. Will I get a discount for paying by Direct Debit?
  2. How often will you read my water meter?
  3. Alternative bill formats
  4. Am I a Hafren Dyfrdwy customer?
  5. Are bank details stored on the website?
  6. Can I choose how you refund my credit?
  7. Can I receive my bills monthly/quarterly?
  8. Do Hafren Dyfrdwy offer smart meters?
  9. How can I identify my water meter?
  10. If my bill is estimated, can I contact you with an actual reading?
  11. My bill is for charges until 31 March next year; why do I have to pay for something I haven't used?
  12. What happens to my current bill now that I have had a meter fitted?
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