How can we help you
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- How do you deal with customers with individual needs?
- Am I a Hafren Dyfrdwy customer?
- Am I eligible to get money off my bill?
- Can I change back to unmeasured charges?
- I have a low income but my water usage is high. Can you help?
- What are assessed charges?
- What protection do I have under the Direct Debit guarantee?
- Can I be billed for surface water drainage based on property type rather than Rateable Value?
- If I sign up for paperless billing when will it take effect?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
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