How can we help you
Latest news
No news for the selected options.
- Support for customers with additional needs
- When will I be able to see my bills online?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- What is a Watercard and how can I get one?
- I have received a high bill - could my meter be faulty?
- Why is my water brown/black/orange/yellow?
- Am I eligible to get money off my bill?
- Getting your bill in a different format
- Can I change my username?
- My partner/family member has passed away. What do I need to do?
- What protection do I have under the Direct Debit guarantee?
Phone
(collapses content)
Emergencies (24hrs)