Help and Contact
How can we help you?
Frequently asked questions
- How do you deal with customers with individual needs?
- When will I be able to see my bills online?
- Am I a Hafren Dyfrdwy customer?
- Am I eligible to get money off my bill?
- Can I change back to unmeasured charges?
- Can I pay through my benefits?
- How can I pay my bill?
- How do I set up a standing order?
- I have a low income but my water usage is high. Can you help?
- What are assessed charges?
- What protection do I have under the Direct Debit guarantee?
- Am I entitled to a payment for my water going off?
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