Help and Contact
How can we help you?
Frequently asked questions
- Alternative bill formats
- What is a Watercard and how can I get one?
- Can I choose the date you take my Direct Debit from my bank account?
- How often will you read my water meter?
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I change my username?
- Can I choose how you refund my credit?
- When will I be able to see my bills online?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
