Help and Contact
How can we help you?
Frequently asked questions
- Support for customers with additional needs
- Am I eligible to get money off my bill?
- Are there any cheaper tariffs available for customers who manage their account online?
- When will I be able to see my bills online?
- Can I pay through my benefits?
- What protection do I have under the Direct Debit guarantee?
- I'm unemployed/a pensioner/on a low income; what is Water Direct and am I eligible?
- Will I get a discount for paying by Direct Debit?
- Getting your bill in a different format
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
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