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Frequently asked questions

  1. Support for customers with additional needs
  2. When will I be able to see my bills online?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. How can I pay my bill?
  5. What is a Watercard and how can I get one?
  6. I have received a high bill - could my meter be faulty?
  7. Why is my water brown/black/orange/yellow?
  8. Am I eligible to get money off my bill?
  9. Where is my water meter located?
  10. Getting your bill in a different format
  11. Can I change my username?
  12. I want to view my bill online
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