Help and Contact
How can we help you?
Frequently asked questions
- How do I change my password?
- Will I get a discount for paying by Direct Debit?
- Can I change back to unmeasured charges?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
- What is a Watercard and how can I get one?
- What protection do I have under the Direct Debit guarantee?
- Alternative bill formats
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are there any discounts for people who use high volumes of water?