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Frequently asked questions

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. What is a Watercard and how can I get one?
  4. Getting your bill in a different format
  5. How do I change my password?
  6. My property is empty do I still have to pay charges?
  7. Are there any cheaper tariffs available for customers who manage their account online?
  8. How can I pay my bill?
  9. I am moving home - what do I need to do?
  10. I have a low income but my water usage is high. Can you help?
  11. I need help paying my bill
  12. Am I a Hafren Dyfrdwy customer?
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Update details Water saving devices Online billing Water saving tips Building water legionella Security Browsing Paperless Bills Building and Developing - Water Building & Developing - Sewerage Moving home

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