Help and Contact
How can we help you?
Frequently asked questions
- Support for customers with additional needs
- Am I eligible to get money off my bill?
- What is a Watercard and how can I get one?
- Getting your bill in a different format
- How do I change my password?
- My property is empty do I still have to pay charges?
- Are there any cheaper tariffs available for customers who manage their account online?
- How can I pay my bill?
- I am moving home - what do I need to do?
- I have a low income but my water usage is high. Can you help?
- I need help paying my bill
- Am I a Hafren Dyfrdwy customer?