|

Help and Contact

How can we help you?

Frequently asked questions

  1. Can Hafren Dyfrdwy recommend a SLP?
  2. My account is in credit - how do I claim my refund?
  3. Nominee scheme
  4. Self lay FAQs
  5. Alternative bill formats
  6. Am I at risk of Legionnaire's disease?
  7. Are there regulatory standards?
  8. Can I apply for a water and sewer connection at the same time?
  9. Can I choose how you refund my credit?
  10. Can I choose the date you take my Direct Debit from my bank account?
  11. Can I connect via backdrop?
  12. Can I have a bill up to the date I move out as this bill is for the whole year?
View more questions View less questions

Explore our help topics

Help with my account Help for billing Help trouble paying Building water applying Building self lay Meter readings Installation Water supply
Leaks & repairs Water quality Drains & sewers Advice for customers Regulations Payments Business accounts Charges
Update details Online billing Building water legionella Security Browsing Paperless Bills Building and Developing - Water Building & Developing - Sewerage

What are you looking for?

Pay my bill

Pay your bill quickly and securely within minutes.
MAKE A PAYMENT  

Moving house

Let us know about any changes to your account.
GET IN TOUCH

Report a problem

Let us know if you are having any problems.
SEND REPORT

Pipes and drains

Learn who is responsible for what when it comes to water pipes.
FIND OUT MORE