Help and Contact
How can we help you?
Frequently asked questions
- How do you deal with customers with individual needs?
- Am I a Hafren Dyfrdwy customer?
- Can you recommend a plumber in my area?
- Can I use tap water in my fish tank?
- What is my water hardness?
- What should I do if I think I have a blocked sewer/drain?
- Am I at risk of Legionnaire's disease?
- Am I eligible to get money off my bill?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
- Are there any discounts for people who use high volumes of water?
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