Help and Contact
How can we help you?
Frequently asked questions
- What is a Watercard and how can I get one?
- Can I choose the date you take my Direct Debit from my bank account?
- Can you send a copy bill by email?
- Will I get a discount for paying by Direct Debit?
- Can I choose how you refund my credit?
- Alternative bill formats
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I change back to unmeasured charges?
- Why is my water brown/black/orange/yellow?
- Am I a Hafren Dyfrdwy customer?
- Can you recommend a plumber in my area?
- I am moving home - what do I need to do?