Help and Contact
How can we help you?
Frequently asked questions
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I change back to unmeasured charges?
- Can I change my username?
- Am I a Hafren Dyfrdwy customer?
- What e-mail address will my bill be issued from?
- What is a Watercard and how can I get one?
- What should I do if my external stop tap is not working?
- Alternative bill formats
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
