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Frequently asked questions

  1. Will I get a discount for paying by Direct Debit?
  2. Are there any cheaper tariffs available for customers who manage their account online?
  3. Can I receive my bills monthly/quarterly?
  4. I am moving home - what do I need to do?
  5. Alternative bill formats
  6. How do I change my password?
  7. Am I a Hafren Dyfrdwy customer?
  8. Are there any cheaper tariffs available for customers who manage their account online?
  9. Can I change back to unmeasured charges?
  10. Can I choose how you refund my credit?
  11. Can you remove my water meter?
  12. How do I set up a standing order?
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