Help and Contact
How can we help you?
Frequently asked questions
- Are there any cheaper tariffs available for customers who manage their account online?
- What is a Watercard and how can I get one?
- I receive Disability Living Allowance; can I apply for Water Direct?
- Will I get a discount for paying by Direct Debit?
- Can I choose the date you take my Direct Debit from my bank account?
- If my bill is estimated, can I contact you with an actual reading?
- Getting your bill in a different format
- Are there any discounts for people who use high volumes of water?
- Can I choose how you refund my credit?
- Can you move my water meter closer to my property?
- Can you remove my water meter?
- How often will you read my water meter?
