Help and Contact
How can we help you?
Frequently asked questions
- Are there any cheaper tariffs available for customers who manage their account online?
- How often will you read my water meter?
- What is a Watercard and how can I get one?
- Are bank details stored on the website?
- Can I choose how you refund my credit?
- How do I change my password?
- I have received a high bill - could my meter be faulty?
- Why is my surface water refund only effective from this current financial year?
- Alternative bill formats
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?