Help and Contact
How can we help you?
Frequently asked questions
- Support for customers with additional needs
- Am I eligible to get money off my bill?
- I have a low income but my water usage is high. Can you help?
- How can I get a water meter?
- Are there any cheaper tariffs available for customers who manage their account online?
- How do I add further accounts to my existing online profile?
- How do I set up a standing order?
- WaterSure FAQs
- When will I be able to see my bills online?
- Getting your bill in a different format
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
Explore our help topics
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