Help and Contact
How can we help you?
Frequently asked questions
- How do you deal with customers with individual needs?
- Am I eligible to get money off my bill?
- Can I pay through my benefits?
- How do I add further accounts to my existing online profile?
- I am moving home - what do I need to do?
- I have a low income but my water usage is high. Can you help?
- Is my supply checked for leaks when you fit a new meter?
- What is WaterSure and how can I apply for this?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
Explore our help topics
What are you looking for?
Phone (expands content) (collapses content)