Help and Contact
How can we help you?
Frequently asked questions
- What is a Watercard and how can I get one?
- How often will you read my water meter?
- Are there any cheaper tariffs available for customers who manage their account online?
- How do I set up a standing order?
- Can I change back to unmeasured charges?
- Can I choose the date you take my Direct Debit from my bank account?
- How can I identify my water meter?
- How is my monthly Direct Debit calculated?
- I am moving home - what do I need to do?
- I'm the Executor for a deceased person's estate which is waiting for Probate to be granted; what do I need to do?
- My Direct Debit has been cancelled – what do I need to do?
- When is my online bill due for payment?