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Help and Contact

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Frequently asked questions

  1. What is a Watercard and how can I get one?
  2. Can I choose the date you take my Direct Debit from my bank account?
  3. Can you send a copy bill by email?
  4. Will I get a discount for paying by Direct Debit?
  5. Can I choose how you refund my credit?
  6. Alternative bill formats
  7. Are there any cheaper tariffs available for customers who manage their account online?
  8. Can I change back to unmeasured charges?
  9. Why is my water brown/black/orange/yellow?
  10. Am I a Hafren Dyfrdwy customer?
  11. Can you recommend a plumber in my area?
  12. I am moving home - what do I need to do?
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Help with my account Help for billing Help trouble paying Building water applying Building self lay Meter readings Installation Water supply Leaks & repairs Water quality
Drains & sewers Advice for customers Regulations Single connections Developers Reservoirs Activities Payments Business accounts Charges
Update details Water saving devices Online billing Water saving tips Building water legionella Security Browsing Paperless Bills Building and Developing - Water Building & Developing - Sewerage Moving home

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