Help and Contact
How can we help you?
Frequently asked questions
- Support for customers with additional needs
- When will I be able to see my bills online?
- Am I eligible to get money off my bill?
- How can I pay my bill?
- How will you refund my credit?
- I have a low income but my water usage is high. Can you help?
- What protection do I have under the Direct Debit guarantee?
- Getting your bill in a different format
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
Explore our help topics
What are you looking for?
Phone (expands content) (collapses content)