Help and Contact
How can we help you?
Frequently asked questions
- Support for customers with additional needs
- Am I eligible to get money off my bill?
- Are there any cheaper tariffs available for customers who manage their account online?
- Am I a Hafren Dyfrdwy customer?
- I am moving house soon, will I get a refund?
- If my bill is estimated, can I contact you with an actual reading?
- What is a Watercard and how can I get one?
- Getting your bill in a different format
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
