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Join our Priority Services Register

Joining the Priority Services Register means we are able to give you the help you need with everything from understanding your bills to providing support during emergency repairs.

Providing support to customers

Please let us know about any medical conditions or mobility issues you have, so we can support you in the best possible way.

If you tell us about your situation, we'll make sure you're added to our Priority Services Register. This will help us to help you effectively and efficently.

If you’d prefer, you can email your information to us, or call our customer care team on 0800 0854986. Lines are open 8am to 7pm Monday to Friday, and 8.30am to 5.30pm on Saturdays.

If you are requesting a Power of Attorney please also attach the original or certified copy of the Power of Attorney document.

You can upload up to 5 attachments with each attachment being up to 3mb

We only request health data where we believe we can help you to  manage your account or provide additional support during an incident,
should one occur.

We will keep any data you provide safe and secure. The data you provide will be reviewed at least every two years,
and you can withdraw your consent at any time.

For more information you can review our privacy policy and customer promise.

By registering on our Priority Service Register you are confirming that you have a need for support either during an incident or to help you manage your account. If your data or circumstances change please contact us by email, on webchat or call us at any time.

By providing this information, you consent to Hafren Dyfrdwy holding and using this data for the purposes described.

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Emergencies (24hrs)

0800 085 8033

Billing Enquiries

0330 678 0679

Business Customers

0330 678 0646

Email (expands content) (collapses content)

Feel free to email us with any enquiries

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