Help with my account
Looking for bill information? Want to close an account? Forgotten your password? Here’s a list of our most frequently asked questions.
- I have forgotten my username (and or) password what shall I do?
- Can I change my username?
- How do I add further accounts to my existing online profile?
- How do I change my password?
- How do I close my account?
- How many Hafren Dyfrdwy account numbers can I have under my username?
- Our service explained
- Payment options
- What should I do if my email address has changed?
- What should I use for my username and password?
- Whats my responsibility as a landlord?
- When will I be able to see my bills online?
- Will I get a discount for paying by Direct Debit?
- Alternative bill formats
- Do I qualify for single occupancy assessed charges?
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I change back to unmeasured charges?
- Can I have my bills in Microsoft Excel format for accounting purposes?
- Can I receive my bills monthly/quarterly?
- Do you need to know about my hearing impairment?
- How do I set up a standing order?
- How is my monthly Direct Debit calculated?
- I am a student, do I get a discount?
- I am moving house soon, will I get a refund?