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Our service explained

What's the story behind your bill?

Your water bill covers more than just the cost of cleaning the water you use and the waste water we take away. Behind the scenes at Hafren Dyfrdwy we work hard 24 hours a day, 52 weeks a year to ensure that you receive a clean, safe and reliable water supply. To do this, we manage all the pipes and treatment works on a daily basis, as well as invest in them for the future.

Our average household bill for water and sewerage in 2021-22 will be around £324 per year or just 89 pence per day. That’s the lowest combined bill in the UK, and compares with an average bill of £397 for England and Wales last year.

You can view or download a simple guide to our household charges.

What makes up our average bill of 89p per day?

I need help paying my bill

We know that for some customers, changes in their bills can be difficult to manage. We can help you find the easiest way for you to pay your bill as well as tell you about a number of schemes that we run including the Here2Help and Watersure Wales which could help reduce your total bill.

We all need a bit of extra help from time to time, and there are lots of ways we can support you and your household.