What your bill pays for
Every day, we deliver around 61 million litres of clean, reliable water through more than 3,100km of pipes across the communities we serve.
Keeping everything running safely and reliably is a round-the-clock job.
Our teams repair leaks, renew ageing pipes and maintain the wider network throughout the year.
Your bill helps us to:
Investing for Visible Change
Our Visible Change commitment connects the money customers pay with the improvements taking place across the region.
It is a long-term programme designed to strengthen services, reduce the risk of interruptions and make the benefits of investment clearer and more visible.
Changes you can see
A significant part of our investment is focused on the issues customers experience today, including:
We’re renewing ageing infrastructure, repairing leaks, improving treatment works and using new technology to provide a stronger, more reliable service.
How will Hafren Dyfrdwy spend my money?
Powys
Wrexham/Chester
This year’s average bills
Investing for the future
About this year’s change:
Our communities are growing and the climate is changing. We need to make sure the network is ready for greater pressure, more extreme weather and future demand.
Even as we increase investment, we remain committed to managing costs carefully and providing support when customers need it.
What Hafren Dyfrdwy is doing
We listened to more than 6,000 customers, regulators and government representatives to shape a plan around what matters most.
Customers told us they want:
That is why we’re making Visible Change across our region: upgrading services, protecting nature and helping communities become more resilient.
Caring for you and our region
Between now and 2030, our investment will help us to:
Your questions answered
We know these differences can be confusing, so we want to explain and let you know how we’re working to keep bills as low and fair as possible.
The key reason is that Powys and Wrexham receive different services:
This means the work needed and the costs involved aren’t the same across the two areas.
The reason is that Powys and Wrexham receive different services, and the investment needs in each area aren’t the same.
In Powys: We provide both water and wastewater services
Customers in Powys have told us they want:
To deliver this, we’re investing £56.5 million over the next five years to:
We know any increase is difficult, but this work will mean cleaner rivers, fewer issues during heavy rainfall, and a more reliable service for Powys customers in the long term.
In Wrexham: Wastewater services are provided by Welsh Water
In Wrexham, the setup is different.
We provide water services, but wastewater services are delivered by Dŵr Cymru Welsh Water (DCWW).
This means:
We don’t set those wastewater prices, we are required to include them on your bill.
We’re making improvements for customers and communities in Wrexham by:
Every customer’s increase will vary and depend on usage if on a meter.
This year the combined average bill covering both water and wastewater services is £635
We have the lowest combined average bill in Wales (£48 below that for for Dwr Cymru)and one of the lowest in England and Wales, this year our bill is still £4 below the National Average (national average bill is £639).
Every five years, water companies like ours submit business plans to Ofwat, our regulator. These plans outline the investments needed to provide the services you want. Ofwat then decides how much funding we need to deliver these services and ensures our charges are fair. Based on Ofwat’s decision, we set your water bills.
Hafren Dyfrdwy offers the cheapest water bills in Wales and the third lowest in Wales and England, at about £1.74 per day.
You will see benefits, such as:
Don’t worry, we’re here to help you. We’ve got lots of ways we can support you if you’re worried about paying your Hafren Dyfrdwy bill. Support includes flexible payment plans, additional help if you have specific needs and a simple online ‘Better off calculator’ to help you find out if you qualify for further support, too, like extra benefits. It's quick, free, and easy to use.
Getting a water meter fitted can help you understand how much water you’re using and potentially save you money on your bill.
Using less water in your home or garden can help to reduce your bill. Small changes to your daily routine, like turning the tap off when you brush your teeth, having shorter showers, or running the washing machine and dishwasher only when you have a full load, can make a big difference.
Our customer promise
If your water supply is affected, we will tell you what is happening and what we are doing to fix it.
We will keep you updated. If your supply is interrupted for a longer period, we will explain what alternative support or water supplies are available.
You can also view or download our guide to charges.