My Account
Help with paying your bill
We know that sometimes it’s difficult to pay your bills. If you ever need a helping hand, we’ve got several financial assistance schemes
Watersure
The WaterSure Scheme can help you if your income is low and you use a lot of water, which makes managing your account and payments difficult.
WaterSure is open customers on a water meter, who are receiving benefits and have three or more children under 19, or a medical condition requiring the extra use of water.
Here2Help
You could receive between 30% and 90% off the average Hafren Dyfrdwy water bill through the Here2Help Scheme.
The scheme is open to every Hafren Dyfrdwy customer, regardless of your age, employment status, or whether you receive benefits or not.
Payment options
You can pay by card, Direct Debit, Watercard or through your State benefits, as well as in person at banks and Post Offices.
Whatever your circumstances, there are payment methods to suit you.
