people holding moving boxes
Moving home
Tell us if you've just moved to our area, if you're leaving the region, or if you're moving somewhere new and will remain a Hafren Dyfrdwy customer.

How to open, update or close your account when you move home

There's a lot to think about when you move home. One of the things you will need to do is tell your water company that you are moving. We want to make this as easy as possible, so it's one less thing to worry about on moving day.

There are three different things you might be doing on moving day. You could be moving into the Hafren Dyfrdwy region, moving around the area, or leaving the region. Whatever you're doing, you can quickly tell us about your move online.

If you are moving in to the area you will need to get in touch with us to confirm your details and set up your account. If you are moving within the area then you can update your account details on our website. If you're leaving the area altogether, you will need to give us the date you're moving out so we can arrange your final bill.


Are you a student moving into your first home? We have some handy tips to help you set up your account.

Check if we are your supplier

Unsure if we're your supplier? Have a look at our map to check if your home is in our area.


Let us know if a tenant has moved in or out of one of your properties?