a man and a woman holding moving boxes
Moving home
Let us know if you’re moving within our area (so long as it’s not more than 28 days in the future) and we’ll make sure everything’s sorted.

Moving within our area

You can let us know about your move anytime, provided it’s not more than 28 days in the future. If you are unsure whether your new home is one we supply you can check on our supply map.  We can also check that for you when you change the address.

The easiest and simplest way to move home is to register an online account with us by clicking the button below.

I have not registered to manage my account online?

You can still let us know about your house move, all the details you'll need can be found on your bill.

Can I tell you who is moving into my old property?

Yes, simply advise us of their names during the moving home process and we can update their details too. If you don’t know their details don’t worry, you can still proceed without them.  

I won't be paying the bills at my new home, what do I need to do?

Just let us know you're not the bill payer during the moving home process.

What if my water is metered?

We need a final meter reading on the day you move home. If your new property has a meter, you should also take a start reading on the day you move in. Don’t worry if you can’t read the meter on the day, we’ll estimate the final bill based on your previous usage. If you are not sure where your meter is, or how to take a reading visit our water meters section for advice.

Make things easier and manage your account online

It'll be easier to submit future meter readings and you'll also be able to manage direct debits, set up payment schedules and view your bill online.