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My Account

a man and a woman holding moving boxes
Moving home
Welcome to Hafren Dyfrdwy. As you’re a brand new customer we’ve got a few tips to get you started.

New to the area

Welcome to Hafren Dyfrdwy. As you’re a brand new customer we’ve got a few tips to get you started. You can let us know you are moving home anytime, provided it’s not more than 28 days in the future, so you don't need to wait to move in to let us know.
I have a water meter, should I take a reading?
You can provide a start reading on the day you move in. If you are unsure where your meter is located, see common locations and help.
HELP FINDING YOUR METER
How do I read my meter and submit a reading? 
Some meters can be a little unclear, so if you need advice on reading yours you can visit our meter reading pages.
READ NOW
What if I can't read my meter on the day I move in?
Don’t worry if you can’t read the meter on the day, we’ll estimate the start reading for you.
HELP WITH MY ACCOUNT