Help and Contact
How long will it take until I receive my refund?
Processing your refund
If you have recently moved house and your moving out if the area your account will be closed and if that account for your old address is in credit, we will send you a refund within 14 days. You don't need to contact us; we will do this automatically.
If you're moving within our area any resulting credit will remain on your existing open account. If your account is in credit because you have paid too much or we have amended your account, please contact us to request a refund which will be processed within 14 days.