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Help when you need it

The Here2Help Scheme

You could receive between 10% and 90% off the average Hafren Dyfrdwy water bill through the Here2Help Scheme.

How to apply for the Here2Help Scheme

You can apply for the Here2Help Scheme online, or you can download an application form and send it to us by post. We also have a Welsh version of our application form

Hafren Dyfrdwy
PO Box 409

You can also apply by calling us on 0800 085 3053.

When you apply you’ll need to provide details of your income details. To do this, you will need to share information about:

  • your wage
  • your benefits

You will also need to provide information about your outgoings.

This can include:

  • bank and credit card statements
  • direct debit and standing order schedules
  • household bills


If you are in arrears and your Here2Help application was unsuccessful, please contact us as we may be able to help you reduce or write off your debt through a payment matching scheme.


Help with money

If you’re in debt or struggling to pay your bills, you can get help and support from many independent charities.


A national charity helping people when times get tough, Turn2Us provide financial support to help you get back on track. 


A debt charity helping people all over the country, StepChange are able to provide you with a range of debt solutions, no matter what you’re dealing with.

National Debtline

The National Debtline are a charity offering free advice to anyone who needs it. They’ll listen to your situation, work out a budget and guide you through your debt solutions.