Reporting a problem
If you have a problem with your water supply, your waste water or even if you spot a leak while you're out and about, we'd like to know about it so we can get it fixed as quickly as possible.
We really appreciate you taking the time to tell us about any problems - it helps us find and fix them quickly.
Know what's going on
Before you report your issue, it's important that you're fully up-to-date with what's happening in the area.
Your problem may have been reported already and our teams may be working on it.
Know your problem
A problem with your water supply or waste water is never pleasant. Sometimes the solution can be complex, other times you may be able to fix it simply yourself.
Know the steps that you can take before you need to let us know.
Let us know
If Step 1 and Step 2 haven't resolved your issue, then you'll need to let us know.
Our teams are available 24/7, 365 days a year. Often the best way to get in touch is to message us.
You're our priority
We all need some extra help and support at some time
The Priority Services Register is a list of our customers who have additional needs that we should be aware of. This make sure we're able to tailor our support and services to your needs, and prioritise care for those who need it most during supply interruptions.
If you have received a letter from your GP or the UK Governemnt informing you to sheild at home to protect yourself from COVID-19, we recommend you join our Priority Services Register, so we can support you as much as we can.
If you don't need these services, you may very well know a family member, friend or neighbour who does. Let them know so we can help as many people as we can.