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Water pipe responsibility

When it comes to your water pipes, it’s important to understand who’s responsible for fixing and replacing your water pipes. Especially in the event that something goes wrong. Use this page to filter the facts from the fiction.

Quick guide to responsibilities

Still unsure of your responsibility? Get in touch now.

If your query is urgent call our 24-hour Customer Centre on 0800 085 8033.

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Emergencies (24hrs)

0800 085 8033

Billing Enquiries

0330 678 0679

Business Customers

0330 678 0646

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Feel free to email us with any enquiries

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