My Account

Help when you need it

Payment options

There are many way you can pay your bill. You can choose the payment method that best suits your needs, from a range of payment options.

How you can pay your bill

Quick, simple and secure. We accept all major debit and credit cards for online payments.

You can quickly make a card payment using your online account. You can register for an online account, if you haven’t already got one, or you can also make a card payment as a guest

You can pay by Direct Debit quickly and easily. It’s the most convenient way to make sure your bill is always paid in full and on time. You choose the date, frequency and the amount you pay, and payment is sent to us each time without you having to do anything else. 

You can set up and manage your payments using your bank’s telephone, online or remote banking services.

If you're a household customer, simply provide your bank with the following information:

  • Our bank sort code: 20-00-00
  • Our bank account number: 23679489
  • Your Hafren Dyfrdwy account number (you’ll find this on your paperwork)

If you're a non-household customer, please make sure you give the following details to your bank:

  • Our bank sort code: 20-00-00
  • Our bank account number: 83961389
  • Your Hafren Dyfrdwy account number (you’ll find this on your paperwork) 

You can pay by Watercard when you take along your bill or Watercard, along with your payment amount, to your nearest PayPoint store.

PayPoint stores, often newsagents and other similar high street shops, make up a network of over 28,000 locations across the UK where you pay utilities bills.

You can also pay at a PayPoint store using a payment booklet.

If you're a non-Direct Debit customer, you can pay your bill using the Barclays PingIt app on your smartphone.

You just need to download the PingIt app and scan the QR code on your bill to make a payment. 

If you receive Income Support, Jobseeker's Allowance, Employment Support Allowance (ESA), Pension Credit or Universal Credit, you can apply for Water Direct.

Water Direct is a scheme operated by the Job Centre Plus.

In some cases they are able to arrange for your water bill to be automatically paid out of your benefits.

If you would prefer to pay over the counter at your bank or building society, don’t forget to take your bill with you.

This service is free at most banks, however we recommend you always check first. 

You can take your bill, along with your preferred payment method of cash, cheque or card, to any Post Office branch and make a payment.

The Post Office may charge you for this service.

If you receive paper bills, your bill will arrive with a payment slip attached.

To pay by post, enter the amount you’d like to pay on your payment slip and write a cheque for that amount.

If you're a household customer, cheques should be made payable to Hafren Dyfrdwy Cyf.

If you're a non-household customer, cheques should be made payable to NHH Hafren Dyfrdwy Cyf.

Please write your Hafren Dyfrdwy account number on the back of the cheque.

You can then send the cheque and payment slip to us at:

Severn Trent Water Ltd
Providence Row
Durham
DH1 1RR.

You must allow up to four working days for cheque payments to reach our account.

You can make regular or one-off payments over the phone by debit or credit card when you call us on 0330 678 0679.

 

 

 

Pay your bill your way

Login to manage your bills and sort out your payments in a way that suits you.