The Nominee Scheme

We understand some of our customers need someone to help them manage their account. That’s where our nominee scheme helps remove the stress. 

If you have dementia, suffer from anxiety or live with other circumstances that make administering your Hafren Dyfrdwy account difficult, you can nominate a friend, relative or carer to speak to us on your behalf.

We can even send information directly to them if you wish, so they can help ensure your bills are always up to date.

You can appoint a nominee when you join the Priority Service Register.

You can also apply by post. Please call us on 03457 500 500 to receive a postal application form.

Don’t forget to ask your nominee’s permission before you give us their details.

While your nominee can deal with us and have access to your account information, it remains the account holder’s legal responsibility to pay the bill. 

Other organisations who can help

We’re not the only people who can help you.

There are many organisations, including other utilities companies, charities and Government departments, who can offer advice and support when you need it.

Help setting up, understanding, and making a lasting power of attorney

You may want to arrange a nominee or give Power of Attorney to somebody who can speak to organisations on your behalf, should you become unable to manage your health, finances and important decisions anymore.

The Office of the Public Guardian is a government department that can help guide you through the process of creating a lasting power of attorney, and how that person will be able to interact with organisations like us for you.

Help with bereavement

The passing away of a loved one is an incredibly emotional time and, if you’re also responsible for dealing with their affairs or estate, it can be a difficult process to notify all the relevant organisations.

The Bereavement Advice Centre provide lots of support and guidance through the practical issues to manage when somebody dies.