Help and Contact

I own a property where the water is not in use. Do I still have to pay water charges?

Empty properties

If the water supply is not in use at a property, you'll need to let us know so we can revise any future charges.  We reserve the right to disconnect empty properties for safety, so if the supply is needed for any purpose (including heating, cleaning) then charges are still payable. 

Please also note for commercial properties, drainage charges remain payable for sites on band 4 (200 -299m2) or above due to the cost involved for maintenance of the drains for these larger sites.  To notify us of an empty property, please contact us.