Help and Contact
How do I know my password is safe?
Protect yourself from bogus callers
You can register any password of your choice. For example a grandchild's name, place or pets name. Once you have registered the password, you should not let anyone into your property that cannot tell you what that password is.
Your password is stored on a secure database within Hafren Dyfrdwy. If a Hafren Dyfrdwy representative attempts to access your property, ensure you ask them for your password. They will make a telephone call to us, and following checks to make sure they are genuine, we will give them the password which they will give to you.
For more information and instructions on how you can register visit our dedicated page Door step password scheme