Businesses

Information for Retailers

As a retailer, you will find Hafren Dyfrdwy Wholesale to be reliable, responsive and easy to do business with.

Access bilateral forms

You can access bilateral forms on the Mosl website - please select the 'Forms' drop down and choose the relevant form. The form needs to be completed and sent to us by email.

 

Access to the Planned/Unplanned Portal

You can login to view live information about planned and unplanned interruptions. Please access the PUP using your
User ID and password provided by Hafren Dwfrdwy. If you do not have a User ID then please
contact your Retail Account Manager.

 

 

Document download for Retailers

Charges

We publish indicative wholesale charges for the coming year in October and these are finalised in January each year. We also notify retailers in advance when we are planning to make significant changes to the way we charge. You can read more about our charges here.

How to get in touch

For general enquiries please email the Wholesale Market Unit at WMU@hdcymru.co.uk  or contact your dedicated Account Manager.

 

You can contact the FSC for enquiries about your invoice on:

By email: arteam@HDCymru.co.uk

By phone:  02477 715904

Our operational and emergency contact number is: 0800 085 8033.  

The Operational Service Centre is open 24 hours a day seven days a week.

You should use this number to report the following (not exhaustive)

  • No water
  • Low pressure
  • Water leak/burst
  • Taste & odour  
Phone (expands content) (collapses content)

Emergencies (24hrs)

0800 085 8033

Billing Enquiries

0330 678 0679

Business Customers

0330 678 0646

Email (expands content) (collapses content)

Feel free to email us with any enquiries

Contact us
Languages (expands content) (collapses content)

Get help in your preferred language

Other languages