Information for Retailers
Access bilateral forms
Access to the Planned/Unplanned Portal
You can login to view live information about planned and unplanned interruptions. Please access the PUP using your
User ID and password provided by Hafren Dwfrdwy. If you do not have a User ID then please
contact your Retail Account Manager.
Document download for Retailers
We publish indicative wholesale charges for the coming year in October and these are finalised in January each year. We also notify retailers in advance when we are planning to make significant changes to the way we charge. You can read more about our charges here.
How to get in touch
Our operational and emergency contact number is: 0800 085 8033.
The Operational Service Centre is open 24 hours a day seven days a week.
You should use this number to report the following (not exhaustive)
- No water
- Low pressure
- Water leak/burst
- Taste & odour