Our services

Supporting businesses in our area

We’re committed to meeting the needs of our business customers. Our aim is to help all our business customers, large or small, to provide the most efficient and cost-effective service.

We supply water to approximately 11,000 businesses in the Hafren Dyfrdwy area.

We’re committed to helping every business, large or small, to provide the most efficient and cost-effective service.   

We have a dedicated Business Customer Team in Wrexham to make sure that we can provide the outstanding customer service that you expect.   

This also allows us to build stronger relationships with our business customers so we can continue to improve the level of service that we offer.  

Meet the Business Care Team

Our Business Care Team includes Charlotte, Sean and Heather who are situated at our Packsaddle site in Wrexham.    

The team have a wealth of knowledge to help you with:  

  • invoices and payments 
  • metering 
  • consumption 
  • online account self-service 

Contact us

You can also call us on 0330 678 0646 from 8am to 6pm, Monday to Friday.

If you have problems with your supply, you can call us 24 hours, 7 days a week on 0800 085 8033.

You can meet the team to talk about your account in person. We can set up a COVID-secure appointment to answer your questions at a time that suits you.   

If you think you need some support with something on-site at your business, let us know and we’ll see if we can help.