Frequently Asked Questions
- Support for customers with additional needs
- What is a Watercard and how can I get one?
- Am I eligible to get money off my bill?
- My property is empty do I still have to pay charges?
- Getting your bill in a different format
- Am I entitled to a payment for my water going off?
- Can I choose how you refund my credit?
- How do I change my password?
- Why is my water brown/black/orange/yellow?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Are bank details stored on the website?