My Account
Update account information
Change your details and add new names to the account
If you'd like to update any of your details like your phone number just click the edit icon next to your name. Any changes below will be reflected on your account, if you add a new person to the account they'll be able to have an online profile and to chat to us online.
Account Number:
Address:
People on this account
Account Number:
Address:
Name:
Frequently Asked Questions
- Can I choose how you refund my credit?
- Do I qualify for single occupancy assessed charges?
- I am paying drainage charges but have soak-a-ways fitted. How do I reclaim this?
- My partner/family member has passed away. What do I need to do?
- Alternative bill formats
- Am I at risk of Legionnaire's disease?
- Are there regulatory standards?
- Can Hafren Dyfrdwy recommend a SLP?
- Can I apply for a water and sewer connection at the same time?
- Can I choose the date you take my Direct Debit from my bank account?
- Can I connect via backdrop?
- Can I have a bill up to the date I move out as this bill is for the whole year?