My Account
Update account information
Change your details and add new names to the account
If you'd like to update any of your details like your phone number just click the edit icon next to your name. Any changes below will be reflected on your account, if you add a new person to the account they'll be able to have an online profile and to chat to us online.
Account Number:
Address:
People on this account
Account Number:
Address:
Name:
Frequently Asked Questions
- Will I get a discount for paying by Direct Debit?
- Can you send a copy bill by email?
- Can I choose how you refund my credit?
- My account is in credit - how do I claim my refund?
- How do I add further accounts to my existing online profile?
- What is a Watercard and how can I get one?
- Alternative bill formats
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?