My Account
Update account information
Change your details and add new names to the account
If you'd like to update any of your details like your phone number just click the edit icon next to your name. Any changes below will be reflected on your account, if you add a new person to the account they'll be able to have an online profile and to chat to us online.
Account Number:
Address:
People on this account
Account Number:
Address:
Name:
Frequently Asked Questions
- Can I choose the date you take my Direct Debit from my bank account?
- What is a Watercard and how can I get one?
- Will I get a discount for paying by Direct Debit?
- Are there any cheaper tariffs available for customers who manage their account online?
- Can you send a copy bill by email?
- Alternative bill formats
- Can I choose how you refund my credit?
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I change back to unmeasured charges?
- Can I change my username?
- Can I send the signed agreement via email?
- How do I add further accounts to my existing online profile?