My Account
Update account information
Change your details and add new names to the account
If you'd like to update any of your details like your phone number just click the edit icon next to your name. Any changes below will be reflected on your account, if you add a new person to the account they'll be able to have an online profile and to chat to us online.
Account Number:
Address:
People on this account
Account Number:
Address:
Name:
Frequently Asked Questions
- How often will you read my water meter?
- What is a Watercard and how can I get one?
- Alternative bill formats
- Am I at risk of Legionnaire's disease?
- How can I make a payment?
- My partner/family member has passed away. What do I need to do?
- What happens to my current bill now that I have had a meter fitted?
- Will I get a discount for paying by Direct Debit?
- Am I a Hafren Dyfrdwy customer?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?