My Account
Update account information
Change your details and add new names to the account
If you'd like to update any of your details like your phone number just click the edit icon next to your name. Any changes below will be reflected on your account, if you add a new person to the account they'll be able to have an online profile and to chat to us online.
Account Number:
Address:
People on this account
Account Number:
Address:
Name:
Frequently Asked Questions
- Will I get a discount for paying by Direct Debit?
- Can I choose how you refund my credit?
- Are bank details stored on the website?
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I change back to unmeasured charges?
- Can I change my username?
- How often will you read my water meter?
- I have received a high bill - could my meter be faulty?
- Alternative bill formats
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?