My Account
Update account information
Change your details and add new names to the account
If you'd like to update any of your details like your phone number just click the edit icon next to your name. Any changes below will be reflected on your account, if you add a new person to the account they'll be able to have an online profile and to chat to us online.
Account Number:
Address:
People on this account
Account Number:
Address:
Name:
Frequently Asked Questions
- Can you send a copy bill by email?
- Can I choose the date you take my Direct Debit from my bank account?
- Are there any cheaper tariffs available for customers who manage their account online?
- What is a Watercard and how can I get one?
- I am moving house soon, will I get a refund?
- Getting your bill in a different format
- Can I change my username?
- I am moving home - what do I need to do?
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?
- Am I entitled to a payment for my water going off?
- Are bank details stored on the website?