How to find and read your meter
Lift the cover and underneath there may be a foam or polystyrene disc. This protects your meter from frost, so please make sure you replace it. If there's condensation on the glass gently tap it and it should clear, allowing you to take a reading.Sometimes outdoor meters can be difficult to access. For example, it may be located in the road, or the cover may be heavy. If this is the case for your meter, please do not attempt to access it. Instead contact us by calling 0330 678 1485.
When reading your water meter, you only need to record the black numbers. Depending on the type of meter, it may have four or five black numbers. The black numbers on the meter show the amount of cubic metres of water you have used. The red numbers record tenths and hundredths of a cubic metre. We charge for every cubic metre, so you only need to record the black numbers.
For outdoor meters it can be difficult to be sure it is the right one. Check the serial number on the meter and on your bill are the same. The serial number is displayed on your bill under the heading 'Meter number'.