My Account
Manage your account
You can add and manage up to 30 accounts online
Frequently Asked Questions
- Will I get a discount for paying by Direct Debit?
- Can I choose how you refund my credit?
- What is a Watercard and how can I get one?
- Are there any cheaper tariffs available for customers who manage their account online?
- Can I choose the date you take my Direct Debit from my bank account?
- Can you send a copy bill by email?
- How do I change my password?
- How will you refund my credit?
- My account is in credit - how do I claim my refund?
- Alternative bill formats
- Am I a Hafren Dyfrdwy customer?
- Am I at risk of Legionnaire's disease?