My Account

What is the Nominee Scheme?

We understand some of our customers need someone to help them manage their Hafren Dyfrdwy account. That’s where our nominee scheme helps remove the stress.

If you would like a friend, relative or carer to help you with your bills or your letters, you can nominate them to speak to us about your account on your behalf – simply let us know. We can even send information directly to them if you wish, but please remember paying the bill will remain your responsibility. This way they can help ensure your bills are always up to date.

You can register for this service by completing our quick online form or if you’d prefer a form to be sent to you in the post please call 0330 678 0679. Don’t forget to ask your nominee before you give us their details.