My Account

What is the doorstep password scheme?

We want to help protect you from bogus callers. These are people who pretend to work for a company you may know, such as Hafren Dyfrdwy, so they can enter your home to steal valuables. Very few of our representatives need to come into your home but, just in case they do, our doorstep password scheme helps protect you and stay one step ahead.

Simply pick a password that you can ask for from any person who says they work for Hafren Dyfrdwy. When a caller arrives, they’ll need to phone our offices to get your password. This might take a few minutes, as the staff member will need to go through various checks to make sure that your password is as safe as possible. To protect you, there are only a limited number of our team who have access to them.

In addition to asking them for the password, always check their identity card. If you’re still unsure, shut the door for a moment and call us on 0845 850 8931 so we can confirm their identity. Do not phone any number they give you.

To register for the doorstep password scheme call us on 0330 678 0679 or complete our online form. One of our agents will then call you back to confirm what you want your password to be. To find out more about this service download our leaflet.

Try to choose a password that’s easy for you to remember, but impossible for anyone else to guess.