Doorstep password scheme

The doorstep password scheme can help protect you from bogus callers.

Protection from bogus callers

Bogus callers are people who pretend to work for a company you may know, such as Hafren Dyfrdwy, so they can enter your home to steal valuables.

Very few of our representatives need to come into your home but, just in case they do, our doorstep password scheme helps protect you and stay one step ahead.

Simply pick a password that you can ask for from any person who says they work for Hafren Dyfrdwy.

When a caller arrives, they’ll need to phone our offices to get your password.

This might take a few minutes, as the staff member will need to go through various checks to make sure that your password is as safe as possible.

In addition to asking callers for the password, always check their identity card. If you’re still unsure, shut the door for a moment and call us on 0345 604 1655 so we can confirm their identity. Do not use any phone number they give you.

Sign-up for the doorstep password scheme

You can sign-up for the doorstep password scheme when you join the Priority Services Register.

Alternatively, you can call us on 0800 085 3053. One of our agents will then call you back to confirm what you want your password to be.Try to choose a password that’s easy for you to remember, but impossible for anyone else to guess.