Help and Contact

My partner/family member has passed away. What do I need to do?

Reporting a bereavement

We're sorry for your bereavement, we'll help you to update the account as quickly as we can.  

If the account is to be closed, please provide us with the date the account holder passed away and the executors details for future correspondence to be sent.
If the account can remain open, but the name needs to be changed, please provide us with the details and we can update this.

We have numerous ways in which you contact us.

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Emergencies (24hrs)

0800 085 8033

Billing Enquiries

0330 678 0679

Business Customers

0330 678 0646

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Feel free to email us with any enquiries

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