Priority Services Register | Get in touch

Providing support to customers

If you tell us about your situation, we'll make sure you're added to our Priority Services Register. This will help us to help you effectively and efficiently.

You don't have to be the account holder or named on the account to be added to the register. Any member of the household can be included. Children under the age of 13 must have consent from a parent or guardian to be added to the Priority Services Register.

If you’d prefer, you can email your information to us, or call our customer care team on 0800 0854986. Lines are open 8am to 6pm Monday to Friday, and 8.30am to 2.30pm on Saturdays.

{panel-id} Tell us about you

Is it you that needs our additional support? *

Please select an option

If no, what relationship do you have to the person being registered?

Please select an option

If you hold a Power of Attorney please attach the original or certified copy of the Power of Attorney document. You can upload up to 3 attachments. Each attachment should not exceed 5MB.

Select File

{panel-id} Where is the additional support required?

Tell us the address where additional support is needed:

Postcode *

Enter a postcode

Enter a valid postcode

Enter a postcode and select 'Find address'

If you know it, please enter the account number for this address

Please enter a valid value

{panel-id} Who should we contact?

Please provide the contact details of the first point of contact regarding any support needed, including during an incident, should one occur. This may be the same address as you previously provided, but could be different.

Account number:

Please enter a valid value

Full name: *

Please enter a valid value

Email address:

Please enter a valid email address

Contact number: *

Please enter a valid value

Postcode

Enter a postcode

Enter a valid postcode

Enter a postcode and select 'Find address'

{panel-id} How can we help?

If you'd like to join the register but you don't require any additional support, please click continue to skip to the next section.

Alternative bill formats

Choose from the list below if you would like your bill sent in a different format:

Please select an option

If you chose 'other format', please tell us what format you'd like:

Please enter your description

Other services

Please choose which other schemes you would like to join:

Please select an option

Find out more about our password and nominee scheme.

Your nominee type:

Please select an option

Full name:

Please enter a valid value

Email address:

Please enter a valid email address

Contact number:

Please enter a valid value

If you are registering a Power of Attorney, and haven't already uploaded the document in this form, please attach the original or certified copy of the Power of Attorney document. You can upload up to 3 attachments. Each attachment should not exceed 5MB.

Select File

Additional Information

Please tick the below if any are applicable to you

Please select an option

{panel-id} Confirmation

You can read our full privacy notice on how we use, store and share your data

Consent *

Please agree to our terms and conditions

We're improving our services

We hope you've noticed the improvements to our website. We're still working hard on this area so please bear with us for just a bit longer.

Get in touch

Update your Priority Services Register information

Providing support to customers

Alternative bill formats

Other services

Find out more about our password and nominee scheme.

Additional Information

You can read our full privacy notice on how we use, store and share your data