Get in touch

Update your Priority Services Register information

Please let us know about any medical conditions or mobility issues you or members of your household have. This will help us to support you in the best possible way, with everything from understanding your bills to providing support during emergency repairs.

Providing support to customers

If you tell us about your situation, we'll make sure you're added to our Priority Services Register. This will help us to help you effectively and efficiently.

You don't have to be the account holder or named on the account to be added to the register. Any member of the household can be included. Children under the age of 13 must have consent from a parent or guardian to be added to the Priority Services Register.

If you’d prefer, you can email your information to us, or call our customer care team on 0800 0854986. Lines are open 8am to 6pm Monday to Friday, and 8.30am to 2.30pm on Saturdays.

If you hold a Power of Attorney please attach the original or certified copy of the Power of Attorney document. You can upload up to 3 attachments. Each attachment should not exceed 5MB.

Please select any of the following that apply:

Please provide the contact details of the first point of contact regarding any support needed, including during an incident, should one occur. This may be the same address as you previously provided, but could be different.

If you'd like to join the register but you don't require any additional support, please click continue to skip to the next section.

Alternative bill formats

Other services

If you are registering a Power of Attorney, and haven't already uploaded the document in this form, please attach the original or certified copy of the Power of Attorney document. You can upload up to 3 attachments. Each attachment should not exceed 5MB.

Additional Information

You can read our full privacy notice on how we use, store and share your data