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Make a leakage allowance claim

In order to complete this form, the leak must be repaired and you must be able to read your meter.

If you're unable to read your meter, contact us and we will arrange this for you.

You can only make one leakage allowance claim, so we recommend you only use it if you have a large leak to claim back. If you have already made a claim at your current home, any other claims you make for that address will be rejected.

If you make a claim and then move house in the future, you'll be able to make one new claim at your new home. You can only make one claim per property.

Before you begin

To complete the claim for you will need:

  • Your Hafren Dyfrdwy account number (you can find this on your bill)
  • The date the leak was fixed
  • Two meter readings, at least two weeks apart. Both should be from after the leak was repaired

After your leak has been fixed, we can re-calculate your bill for the time you had the leak based on the amount of water you use without it.

In order to do this, we need two meter readings taken at least two weeks apart.

We only need the black numbers on your meter. If your meter is digital, we'll only need the numbers before the decimal point.


Your second meter reading must be at least 2 weeks (14 days) after your first meter reading.

To help us understand if your use is correct after the leak was fixed, please tell us how many people normally live at your home.

You are only able to make one leakage claim at your current home.

If you have already made a claim at your current address, this claim will be rejected.

Please tick the box to confirm you are happy to submit your claim.