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Looking after our water – all year round

Fun water fights. Laughing children. Gulping down an ice-cold glass of water. These are the sounds of summer. Because whether for fun, cooling down or just re-hydrating – water makes summer!

It always rains here… so why should we save water?

We know what you’re thinking “It always rains here!” And you’re not wrong. In our part of Wales, we’re lucky to enjoy a lush, green landscape thanks to our fair share of rainfall.

But here’s the thing: when the sun does come out—and we all rush to enjoy it—our water use can double almost overnight. That’s a big ask for our water supply network.

Hot weather = high demand. Whether it’s filling paddling pools, watering gardens, or staying cool with extra showers, we all tend to use more water when the temperature rises.

And while it might rain tomorrow, today our teams monitor the network 24/7, fix leaks fast, and check quality constantly to keep water flowing for everyone.

Ever wonder what it takes to get clean water to your tap?

It’s more than just turning a handle—every drop goes on a journey.

Your water comes from rivers, reservoirs, and under the ground. It takes around 12 hours for water to travel from source to tap.

Watch our Water Treatment Lead, Craig, take you behind the scenes of your water’s journey—from source to tap.

Changes to your water

At this time of year your water might look or taste slightly different. It’s nothing to worry about – we’re often moving water around the network to make sure it gets to you when you need it. So it might not quite be what you’re used to.

Simple ways to be a water saver

You can make a difference this summer. It’s quick and easy to be a wonderful water saver. How about:

Not only could you be a water saver, you could cut your bills, too. Click the 'With a meter' box below to find out more.

Check out our reservoir levels

Right now our reservoirs are looking healthy across our region. But it's right for everyone to think about how they use water and ways they can save it. 

Our teams always work around the clock, monitoring demand and moving water around our network so everyone remains on supply.

Protecting our environment

Over the last few years we have seen temperatures rise during the summer period, this means there is more demand for water during these periods, which is why being water efficient all year round is even more important.

There is lots of ways you can play an important role in reducing water demand, such as reporting leaks, installing water-efficient fixtures, and collecting rainwater, all year round, to water your garden during the drier months. 

Saving water all year round is great for the environment and our water supply, plus you can save you a few pennies if you're on a meter too.