Hafren Dyfrdwy improves services and reaffirms support for colleagues, customers and communities

Wednesday 20th May 2020

Hafren Dyfrdwy’s full year results have revealed improvements for customers as well as continued support for colleagues, customers and communities – bolstered through the coronavirus crisis.

The company revealed it has:

•    Reduced supply interruptions by 66%;
•    Cut leakage by 13%;
•    Continued low levels of external flooding and pollutions;
•    Achieved a strong water quality performance; and
•    Recently completed a £14m investment in a new service reservoir in Wrexham – securing water quality in the area for years to come.

The company also repeated its commitment to support colleagues, customers and communities throughout the coronavirus crisis and beyond by:

•    Not furloughing or laying off staff;
•    Creating a £30k emergency fund to support charities and community groups in Wales which have been in the frontline in the fight against coronavirus;
•    Offering a range of support for customers who are struggling to pay their bills;
•    Pledging to pay all small and medium-sized suppliers immediately; and
•    Helping any customers who have a medical condition, a disability or anything that might mean they need a little extra help through their Priority Services Register.

The company is providing this wide-ranging support while keeping average customer bills the lowest in Wales, at less than £1 per day.

Liv Garfield, Hafren Dyfrdwy Chief Executive, said: “We’re proud to still be working to make sure the homes, businesses and hospitals we serve have the supplies they need, while also giving back to the communities in which we live and work.

“We continue to invest heavily in our region and have millions of pounds more planned for the coming years, to make sure our customers have the best possible service.”