Water helps make winter wonderful
Winter’s a time for cosy jumpers, comforting drinks and warm showers – but it can also bring challenges.
I’m Katie, part of the team here to help you get ready for the season. From preventing frozen pipes and avoiding costly blockages to helping you access priority services and extra support when you need it most, we’ve got you covered.
Check out my top tips for a smoother, stress-free winter.
Working together with Warm Wales
You might have seen our Community Connectors out and about in your local area or featured on our social channels. Their mission is simple, to make it easy for customers, especially those in rural communities - to access our services.
Every day, they’re on the move, chatting face-to-face at community groups, foodbanks, job centres, and more. And you might spot Dilys, our community vehicle, on the road!
We’re proud to partner with Warm Wales, a charity dedicated to tackling fuel poverty and helping people across Wales stay warm and safe at home.
By working hand in hand, we’re creating warmer homes, healthier lives, and stronger communities.
Need extra support this winter?
Join our priority services register
We’re here to make life easier during the colder months. By joining the Priority Services Register, you get free, tailored support - whether for a short time or long term.
Who can join?
If you or someone you live with, or an elderly friend or neighbour, needs extra help, we’ll customise support to your needs and check in regularly.