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Sewer flooding

What causes sewer flooding? Extreme weather? Excess river water? Defects in the network? All true, but almost 75% of the time it’s as a result of the wrong things being flushed into the sewers such as sanitary products and nappies. As a result, it’s not always easy to pinpoint the immediate reason. However in all cases of sewer flooding we’ll do our best to find out exactly why it happened and how it can be avoided in the future.

Always contact your insurer

If your home or property is flooded internally, you should immediately contact your household insurer to arrange clean up, disinfecting and the replacement  of any damaged property. If you don’t, you could jeopardise future insurance claims.  

Whose responsibility is the flooding?

Is the flooding from a public sewer? Does it include foul debris such as toilet paper and sanitary products? If so, the responsibility is most likely ours.

Is your property the only one affected? Is the water coming from a private drain or sewer? Is the local area flood-free? If so, the responsibility is most likely yours.

If the flooding is coming from a highway drain or gully and there’s no foul debris in the water, it’s most likely the responsibility of the local authority. 

High river levels during bad weather can result in river water getting into the public sewage network and causing flooding. In such cases, immediately contact the Environment Agency. 

Any flooding caused from surface water, groundwater or small local watercourses is the responsibility of your lead local flood authority. 

Heavy rain can often waterlog fields with inadequate drainage, resulting in flooding. In most cases, the responsibility lies with the landowner.

Need to report an incident of sewer flooding? Get in touch now.

If your query is urgent call our 24-hour Customer Centre on 0800 085 8033.

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0800 085 8033

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0330 678 0679

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0330 678 0646

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