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My Account

I’m new to the Hafren Dyfrdwy area

You're just a few clicks away from opening an account with us.

Empty Property:
If you are the owner of the property and the property is going to be empty but you wish to retain the water supply then the charges remain payable in full and you should not follow the 'moving house' process. Find out more in our FAQ's

What you will need to know

Your new address including the postcode

Optional Information

Meter reading (if applicable)

Forwarding address of the old occupants (of the property you are moving into)

Name of the new occupant (of the property you are moving out from)

  • 1 Let us know where you are moving to
  • 2 Let us know how to contact you
  • 3 About your move
  • 4 Previous occupants in your new home
  • 5 Confirm we’ve got the right info for you
  • 6 Your charges

Please tell us the postcode of your new home

The postcode we require is the one shown on the bill you get. If you’re a business customer, you can use the postcode of any property associated with this account number.

Does Hafren Dyfrdwy provide the water services at this property?

Customer {x}

Date of birth

We’ll need a contact telephone number in case we need to speak to you about your registration. *

Can we contact you from time to time regarding the services we supply?

Add another person

By adding another person, you are allowing them to manage the account online using their own profile as well as giving us permission to talk to them about the account . They will also be jointly responsible for all charges against the account.

When are you moving into your new home?

Please tell us your meter read

Water meter number
Read type
Last read date
Last meter reading
Do you have a meter reading for the date you moved in?
Do you know where the previous occupants of your new home are going?
Enter address manually
Search by postcode

Frequently Asked Questions

  1. How often will you read my water meter?
  2. Are bank details stored on the website?
  3. Can I change my username?
  4. Can I choose the date you take my Direct Debit from my bank account?
  5. What is a Watercard and how can I get one?
  6. How do I change my password?
  7. Are there any cheaper tariffs available for customers who manage their account online?
  8. Can I apply for a meter on behalf of someone else, e.g. an elderly relative?
  9. Can I receive my bills monthly/quarterly?
  10. Do I qualify for single occupancy assessed charges?
  11. How can I identify my water meter?
  12. How do I add further accounts to my existing online profile?
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