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My Account

You can make a fast payment by providing your account number and card details. If you would like to know your balance before you make a payment, you need to validate your account by entering your postcode.

  • 1 Account Number and Amount
  • 2 Your card details

Select 'Continue' to enter your payment amount

Please select one of the options below:
£

Select 'Pay by Card' to enter your payment card details

Frequently Asked Questions

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. How often will you read my water meter?
  5. Am I a Hafren Dyfrdwy customer?
  6. Can I change back to unmeasured charges?
  7. My property is empty do I still have to pay charges?
  8. What is a Watercard and how can I get one?
  9. What is the Nominee scheme?
  10. Getting your bill in a different format
  11. Am I at risk of Legionnaire's disease?
  12. Am I entitled to a payment for my water going off?
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