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My Account

You can make a fast payment by providing your account number and card details. If you would like to know your balance before you make a payment, you need to validate your account by entering your postcode.

  • 1 Account Number and Amount
  • 2 Your card details

Select 'Continue' to enter your payment amount

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£

Select 'Pay by Card' to enter your payment card details

Frequently Asked Questions

  1. Support for customers with additional needs
  2. Am I eligible to get money off my bill?
  3. What is a Watercard and how can I get one?
  4. Getting your bill in a different format
  5. How do I change my password?
  6. Are there any cheaper tariffs available for customers who manage their account online?
  7. How can I pay my bill?
  8. How do I lay my water pipe?
  9. I am moving home - what do I need to do?
  10. I have a low income but my water usage is high. Can you help?
  11. I have received a high bill - could my meter be faulty?
  12. I receive Disability Living Allowance; can I apply for Water Direct?
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