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My Account

You can make a fast payment by providing your account number and card details. If you would like to know your balance before you make a payment, you need to validate your account by entering your postcode.

  • 1 Account Number and Amount
  • 2 Your card details

Select 'Continue' to enter your payment amount

Please select one of the options below:
£

Select 'Pay by Card' to enter your payment card details

Frequently Asked Questions

  1. Alternative bill formats
  2. What is a Watercard and how can I get one?
  3. Are there any cheaper tariffs available for customers who manage their account online?
  4. Can I choose the date you take my Direct Debit from my bank account?
  5. How often will you read my water meter?
  6. Can I change my username?
  7. Can I choose how you refund my credit?
  8. When will I be able to see my bills online?
  9. Am I a Hafren Dyfrdwy customer?
  10. Am I at risk of Legionnaire's disease?
  11. Am I entitled to a payment for my water going off?
  12. Are bank details stored on the website?
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