About Us

Environmental Information Regulations 2004

The Environmental Information Regulations (EIR) 2004 allows public access to environmental information held by public authorities in England, Wales and Northern Ireland.   

In February 2015, all water and sewerage undertakers were included as public authorities specifically for EIR. 

Please note, Hafren Dyfrdwy is not subject to the Freedom of Information Act 2000. 

Environmental information you can request

This means that anyone can ask us to supply environmental information on any of the following:   

  • The state of the elements of the environment and the interaction among these elements (for example, water, air, soil or land) 
  • Factors affecting or likely to affect those elements (for example, radiation, noise, energy or waste) 
  • Measures or activities affecting, or likely to affect, those factors or elements, or designed to protect those elements (for example, spend or maintenance) 
  • Reports on the implementation of environmental legislation 
  • Cost-benefit and other economic analyses and assumptions used within the framework of those measures and activities 
  • The state of human health and safety, conditions of human life, cultural sites and built structures in as much as they are or may be affected by those elements. 

Submitting an Environmental Information Regulations request

Before you submit a request, take a look through the environmental information we already publish. You might find the information you need in those documents. You can read our environmental plans and documentation in our regulatory library.

Making a request

There are several ways you can make a request for environmental information from us.  
You can email our environmental information team, you can fill out a form to submit a request online, or you can write to us at: 

FAO General Counsel Team 
2 St Johns Street 
CV1 2LZ 

We’ll respond to requests for environmental information within 20 working days.  

In some cases, where the request is more complex, an extension up to 40 working days may be required.  

Check maps showing our infrastructure

If you need to know where parts of our infrastructure are you can book your appointment via our online service. Appointments are free and take place at our Wrexham offices.  

Wrexham Road
LL14 4EH


Prices for environmental information requests

We'll make a charge for all environmental information requests. Our charges for the provision of environmental information will be based upon the Information Commissioner’s guidance.  

Our charges include:  

  • £25 per hour of staff time spent locating, retrieving and extracting the information requested.  
  • 10p per page to print or copy the requested information  
  • Postage fees will be charged at cost. Documents will be sent 2nd Class post 

We'll only start locating the requested information once we have received your payment.  

Any requests where payment has not been received will be automatically archived after 10 working days after us providing the quotation.

Sometimes we’re unable to give you the information you’ve asked for

Occasionally we may not be able to meet your request for environmental information. This could be for several reasons, including:  

  • We do not hold the requested information 
  • The requested information is not subject to the provisions of the Environmental Information Regulations 2004  
  • The public interest case to not disclose the information outweighs the public interest case to disclose the information 

If we cannot provide the requested information we’ll let you know why and provide details of how you can register a complaint with the Information Commissioners Office if you think we have got it wrong in your case. 


The information we provide in our response to your Environment Information Request is taken from the information we hold on our records as at the date indicated. We cannot guarantee the accuracy of this information and it should not be relied on for any purpose. 


If you're unhappy with the way we've handled your request for environmental information, please get in touch with our Data Protection Officer.  You can email us at dataprotection@severntrent.co.uk or write to us at: 

Data Protection Officer 
2 St John's Street