Lowest bills in Wales for Hafren Dyfrdwy customers

1st February 2019

Hafren Dyfrdwy customers will continue to enjoy the lowest average combined bills in Wales.

The company has announced today that, while customers will see a £1 increase in bills for the coming year, to £312, they will still enjoy the lowest clean and waste water bills in Wales.

Liv Garfield, Hafren Dyfrdwy’s Chief Executive, said: “We’re delighted that our customers will continue to enjoy the lowest average combined bills in the principality, especially at a time when we know things are hard for some people.  At less than £1 a day, we think its great value.

“We’re now looking ahead to the next five years, and we’re promising £19m of new investment to protect water supplies for future generations.  We’ll also be helping twice as many people who struggle with their bills, supported by a specialist Care and Assistance team based in Wrexham trained to help customers with their specific circumstances.”

The company plans to invest £2.5m to improve 22km of river water quality, and over £1m in biodiversity, the majority of which will be spent in Lake Vyrnwy to enhance the visitor experience and to restore 450ha of upland peat bog. Together with partners, the company has secured £1.5m Heritage Lottery Funding that allows it to leverage 60% match funding which makes this flagship scheme more affordable to customers.

In the last few months, Hafren Dyfrdwy has rolled out the Refill campaign to the region, together with the Welsh Government, Welsh Water and City to Sea, and the company is also creating a community dividend which will be given to local communities through volunteering, and a new commitment to use 1% of company profits for community schemes.

Liv added: “Our absolute priority is to improve our services for all of our customers in those areas that matter most to them, while also helping those people who are least able to afford our services.”