News

With the coronavirus crisis leaving many communities and customers struggling badly, Hafren Dyfrdwy has moved quickly to release £30,000 of emergency funds to offer support where it’s needed the most.

Liv Garfield, Hafren Dyfrdwy CEO, said: “Even though we’re out there on the frontline keeping water flowing and taking waste water away, we knew we could do more for our communities by going above and beyond the support we already offer. 

“We already help thousands of customers who are struggling to pay their bills or who are vulnerable for some reason. This new fund is designed to help as many people as possible by giving support to the community projects and charities helping those most in need during these difficult times. 

“We want to get the money out there as quickly as possible so it can start to make a difference right away. Hopefully that’ll give at least some of our customers a little peace of mind before things start to improve.”

The company will work with Community Foundation Wales, and Powys County Council and Wrexham County Borough Council to help identify which organisations are in most need of support in Hafren’s area. 

“We want to get the money out there as quickly as possible so it can start to make a difference right away,” said Liv.“Hopefully that’ll give at least some of our customers a little peace of mind before things start to improve.”

Hafren Dyfrdwy teams are either out on the front line, making sure the pipes and treatment work supplying water to, and taking waste water from, millions of people, including the region’s key workers, hospitals and care facilities, are working well, or supporting customers and front line colleagues and making sure everyone has one less thing to worry about.

Support for vulnerable customers

Alongside the day-to-day work, the company has also put out a call for customers who are vulnerable in any way, or who live with someone who’s vulnerable, to join the Priority Services Register. That means that, if they experience an issue with their water, Hafren Dyfrdwy will give them all the support they need. You can sign up at www.hdcymru.co.uk/priority . 

Financial help for customers

And there is also financial support available through the Here2Help scheme which offers discounts of between 10% and 90% on the average Hafren Dyfrdwy water bill. More information is available at https://www.hdcymru.co.uk/my-account/help-when-you-need-it/help-with-paying-your-bill/here-to-help-scheme/.