Hafren Dyfrdwy improves service levels while keeping customer bills the lowest in Wales

Hafren Dyfrdwy, parent company Severn Trent, has published its half-year results today (Thursday 21 November), highlighting benefits for customers, communities and the environment.

At less than £1 a day, Hafren Dyfrdwy customers enjoy the lowest bills in Wales for their clean and waste water services.

The company also announced service improvements for customers:

  • 10% year-on-year reduction in water quality complaints;
  • Expected 40% reduction in supply interruptions year-on-year; and
  • Record low leakage levels


Liv Garfield, Severn Trent Chief Executive, said:

“Our aim is to bring benefits to our customers and to the communities where we live and work, and these figures show that we’re starting to do that with our service improvements.

“As an organisation, we’ve also made a number of bold commitments to improve the environment, including signing up for the triple carbon pledge – achieving zero emissions, 100% renewable power and an all-electric fleet of vehicles by 2030, a full 20 years before the Government’s target.”

Alongside that, the company has also made a number of promises to customers for the next five years, including:

  • Investing to safeguard services for the long term by investing £19 million to improve dams and treated water reservoirs, so they’re fit to serve future generations; and
  • Stepping up the support who struggle with their bills by increasing the number of customers we’ll be helping with discounts of up to 90%.