Hafren Dyfrdwy delivers big improvements for customers while keeping combined average bills cheapest in Britain

Thursday 26th November 2020

Water and waste company Hafren Dyfrdwy, which serves customers in Powys and Wrexham, has revealed big improvements for customers in its half-year results, while also keeping bills the cheapest in the land.

Among the measures going well, the company is on track to deliver a 20% improvement on water quality complaints and has exceeded its first year target four times over to replace lead pipes across its network, as part of a wider £166m investment over the next five years.

Dr James Jesic, Hafren Dyfrdwy Managing Director, said: “This has been a year like no other and, despite all the challenges this pandemic has thrown at us, we’ve continued to deliver for our customers, while keeping combined average bills the lowest in Britain.

“I’m really proud of our achievements this year, including the support we’ve given to our communities. Many charities and community groups across our patch have been handed a vital lifeline thanks for our emergency coronavirus fund, so they can continue to help others.”

The company has donated £30,000 to 10 organisations in Wales to help support them through lockdown and the pandemic, including the Wallich in Wrexham and Mid & North Powys Mind.