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Disconnections and reconnections

We understand that on the odd occasion you may need to disconnect the water at your property. However it’s important to understand the different options available so you don’t suffer any unnecessary costs or headaches.

We offer this service completely free. Unlike permanent disconnection, we leave the supply pipes fully intact and simply ‘cap’ them so they can’t be  used. This means in the event of reconnection you’ll only face our new connection charges.  

Again, we offer this service free of charge, however it requires us to remove the pipework between the property and the main supply. Should you ever need  the water supply again you’ll need to pay for replacement pipework along with our new connection charges.  

Here's what you need to know