X
We're improving our services
We hope you've noticed the improvements to our website. We're still working hard on this area so please bear with us for just a bit longer.
Skip to Main Content
CLOSE
My Account
My Account Home
Overview
Regular payments
Payment Plans
Pay when bill produced
My water meter
Submit meter reading
Find and read your meter
Unusually high meter reading?
Apply for a water meter
Moving home
Overview
Moving within our area
New to the area
Leaving our area
Our supply area
Landlords and agents
Students
Update account details
Make a Payment
My Bills and Payments
Moving home
Moving within our area
Leaving our area
Our supply area
Regular payments
Regular Payments
Manage Water Card
My water meter
My Water Meter Reads
Your Water Usage
Find and read your meter
Apply for a water meter
My Water Meter
Unusually high meter reading?
Update account details
Help with account
Help when you need it
Help with a medical condition or disability
Help with paying your bill
Help with understanding your bill
Translation services
Understanding your bill
Understanding the highway drainage charge
Understanding the unmetered charge
Billing by rateable value
Our charges
Our service explained
Your Bank Account Details
How to switch to paperless billing
In My Area
Overview
Check my area
Find a plumber
Planned Improvements
Track my job
Incidents
Report a problem
My Services
Overview
Where we supply
Water Quality
Check my water quality
What to do if your water looks unusual
What to do if your water tastes or smells unusual
How we look after your water quality
Understanding your water quality at home
Pipes and drains
Responsibility and ownership
Water pipe responsibility
Sewer pipe responsibility
Altering your property
Connecting to water and sewers
Building over sewers
Disconnections and reconnections
Request water/sewer map
Help with pipes
Sewer flooding
Protecting your pipes
Leakage allowance
Surface water drainage
Winter ready
Protecting your home
What to do in an emergency
Our help services
Wonderful on Tap
Avoid a water meltdown this winter
Protect your pipes
Avoid nasty blockages
Investing in your water
What to do in an emergency
Our visitor sites
Days out
Come visit us
Events
Doing our bit
Helping you to save water
Love your water
You can make a difference
Free ways to save
Refill
Overview
Support Refill
Building and Developing
Overview
House developments
New house
Connecting water to a housing development
House renovation
New connections
Building over/near sewers
Replacing an existing supply
How to replace an existing supply
Lead replacement scheme
Shared separation scheme
Sewer connection
New site developments
Water & Sewerage Connection
Water mains
Sewer adoption
Temporary supply
Development enquiries
Self lay
Other developments
Flats or apartments
Agricultural water supply
Diversions & disconnections
Commercial property
Regulations and forms
Application forms and guidance
Sustainable Drainage - Schedule 3
Water fittings regulations
Regulation 5
The water supply regulation 1999
Development services performance
Maps
Request a water/sewer map
Developer Services Charges
Help and FAQs
Common development FAQ's
Water FAQ's
Sewerage FAQ's
Self lay FAQs
About Us
Overview
Plan and strategy
Our five year plan: 2015-2020
Future plan 2020-2025
Water Resource Planning
Water resource management plan
WRMP 19 Documents
Market information tables
Drought plan
Bid assessment framework
Responsibility
Our responsibilities to you
Your rights as a customer
How we are regulated
Regulatory Performance
Hafren Dyfrdwy Board
Environment
Biodiversity
Catchment Management
Bag it and bin it
Environmental information regulations
Customer Challenge Group
Community Champions
Community Champions
Our charity partnerships
Careers
Education Zone
Governance
Hafren Dyfrdwy Board
Businesses
Overview
Our services
My account
Retailers
Landlords and Agents
Trade effluent
Understanding trade effluent
Trade effluent consent
Charges
Tariffs and charges
VAT
Market changes
Changes for our business customers
Supply and pipes
Top tips
Sewer Savvy
How to save water
Altering your property or your supply
Hire standpipes
Working with us
Approved plumbers and suppliers
WaterMark plumbers
Terms and conditions
Accepted qualifications
Join the scheme
About the scheme
Wholesale charges
Tariffs and charges
Help and Contact
Overview
Legal
Terms and Conditions
Terms and Conditions
My account
Water meters
Privacy
Disclaimer
Accessibility
FAQs
Contact us
Our use of cookies
How do I make a complaint
Regulatory Library
Response to Ofwats Draft Determination
Coronavirus
More
About Us
Businesses
Building and Developing
News
Help and Contact
Severn Trent PLC
Regulatory Library
Anti-Slavery statement
LOG IN
|
REGISTER
About Us
Businesses
Building and Developing
News
Help and Contact
Severn Trent PLC
Regulatory Library
Anti-Slavery statement
MENU
CLOSE
English
ENGLISH
CYMRAEG
CYMRAEG
|
LOG IN
|
REGISTER
Agent impersonating -
✖
Agent impersonating -
Update my password
Update my contact details
Add / Remove people from account
Manage my accounts
REGISTER
Log out
|
Log out
SEARCH
site
Close
search
Submit
How do I change my password?
Will I get a discount for paying by Direct Debit?
Are there any cheaper tariffs available for customers who manage their account online?
Can I change back to unmeasured charges?
Can I choose the date you take my Direct Debit from my bank account?
Can you send a copy bill by email?
My Account
OVERVIEW
REGULAR PAYMENTS
MY WATER METER
MOVING HOME
UPDATE ACCOUNT DETAILS
MOVING HOME
REGULAR PAYMENTS
MY WATER METER
HELP WITH ACCOUNT
HELP WHEN YOU NEED IT
OUR CHARGES
OUR SERVICE EXPLAINED
HOW TO SWITCH TO PAPERLESS BILLING
More
HD Cymru
Overview
My Account Overview
Make a payment, setup a regular payment plan, let us know you're moving and many more things to do!
LOGIN
REGISTER
Click to toggle